Return and exchanges

    If you are not satisfied with a product purchased through this website you can return it within 15 days for a refund or exchange. You will only have to pay for the shipping from your end to our location. To avoid the hassle of exchanges due to buying the wrong size,  we encourage you to take a close look at the size chart during the time of purchase. Do not buy a smaller size than the recommended size chart because most likely it won’t fit. Our body shapers are high compression and run small. We also encourage you to call 1.877.278.1719 to get help deciding on your size. We will gladly help you.

    To qualify for a Return:

    • Items returned must be unworn and undamaged.
    • Product must be free of scents.
    • Product must be in original packaging and with all original tags.
    • Due to health and hygiene internal regulations, we do not exchange any type of lingerie, girdles, body shapers or underwear that do not meet the above requirements.
    • Sale items do not qualify for store credit. They are Final Sale.
    • Shipping and handling costs for returned items must be paid for every return.
    • Please call us at 1.877.278.1719 if you have any questions or email us at orders@jackielondon.com if you have any questions.

    Return Address:

    Jackie London Shapewear
    (877) 278-1719
    333A 16th Street
    Carlstadt, NJ 07072