FAQs

Please visit us at https://jackielondon.com/pages/return-and-exchanges for all returns and exchanges. If you need any help, email us at orders@jackielondon.com.

Refunds are processed as soon as the item has been inspected and has been approved for return. Once processed, refunds typically take 3 - 5 business days but may vary depending on each financial institution.

Yes, please visit us at https://jackielondon.com/pages/wholesales to submit your request and to review our wholesale policy.

We have 2 stores. One is located at the Garden State Plaza in Paramus, NJ and the other is at 591 W 181 St., New York, NY 10033.

It may take up to 10 minutes to receive your 10% off email. Please check your spam folder as it may have ended up in there and add us to your email list so that you may receive our latest deals. You can also type "Jackie London" in the search bar to try and find it. If you are still have trouble, please email us at webmaster@jackielondon.com

Typically orders are processed and shipped same day or next day depending on when the order was placed. We provide free 2 day shipping to anywhere in the US. This excludes the processing times, weekends, and holidays.

If you want to cancel an order, please email us immediately at orders@jackielondon.com. Once an order has shipped, we can no longer cancel an order.

We recommend using our size chart as a guide to find the most accurate size. If you are in between sizes, we recommend going with the bigger size.