Privacy Policy

    PRIVACY & SECURITY

    This privacy policy sets out how Jackie London® uses and protects any information that you give Jackie London® when you use this website.

    Jackie London® is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

    Jackie London® may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

    We may collect the following information:

    • Name
    • Contact information including email address
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to customer surveys and/or offers

    What we do with the information we gather:

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails or text messages about new products, special offers or other information which we think you may find interesting, using the contact information you have provided. 
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, mail, or text message.
    • We may use the information to customize the website according to your interests.
    • We may provide your information to our third party partners for marketing or promotional purposes.

    Text Message Marketing

    Program Description
    By providing your phone number and opting in, you consent to receive recurring automated marketing text messages from Jackie London® at the phone number provided. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

    Abandoned Cart Text Messages
    Jackie London's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message to customers who have opted in to receive SMS communications from Jackie London®.

    How We Use Your Phone Number
    Phone numbers collected through our SMS opt-in program are used solely to send the types of messages described in this policy. We do not sell, rent, or lease phone numbers to third parties for their independent marketing purposes.

    Third-Party Data Sharing

    We may provide your information to our third party partners for marketing or promotional purposes.
    The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    Location Tracking and Location-Based Services

    Our website and communications may collect approximate location information (such as city or region derived from your IP address or shipping address) for the following purposes:

    • To present region-relevant promotions or shipping information.
    • To analyze aggregate geographic trends and improve our marketing.
    • To comply with applicable laws and regulations in your jurisdiction.

    We do not collect precise GPS-level location data through our website without your explicit consent. Any location information we collect is stored and processed in accordance with this privacy policy and is not sold to third parties.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies:

    • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
    • We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
    • Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
    • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites:

    Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

    Third Party Pixels and Cookies:

    When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

    This information can also be found here: https://retention.com/support/update-privacy-policy/