• Wholesale discounts are available for all of our products.
    • All wholesale orders are final sale and cannot be returned or exchanged
    • If you have any questions regarding orders, please reach out to

    Once your account is open, we will send you a form and you will be able to place your order via email or WhatsApp

    Can I cancel or make adjustments to my order?

    We are unable to cancel or make changes to your order after you have placed it with us. To ensure that you receive your order as quickly and accurately as possible, we immediately start to process your order as soon as it is placed. Changes include, but are not limited to, address updates, product sizing, product color choice, and product purchase quantity.

    Do you put my items on hold for my order?

    No we do not. Once you send us your order someone from our team will start working on your request, and get back to you as soon as possible with your invoice. It's possible that items will lower in inventory the longer your invoice remains unpaid, as we are unable to reserve products for bulk orders.


    Are shipping times guaranteed?

    We will do everything in our power to ensure your order arrives in a timely manner. Unfortunately, Jackie London cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

    How do I know when my order ships?

    When your order ships, you will receive an email confirmation with a tracking number.

    Do you offer tracking for my order?

    Once your order is processed and fulfilled, you’ll receive a shipping confirmation email, which includes tracking.  Please allow up to 24 hours for tracking information to update before reviewing your tracking status.

    My order was lost or says delivered but I never received it?

    If packages are lost in transit, you will need to work directly with the shipping provider to find your package. The receiver will need to file a claim with the correct shipping carrier for any lost items.


    How can I pay for my order?

    We accept payments by all major credit/debit cards, such as Visa, MasterCard, American Express.

    Do you offer payment terms?

    Once you order is ready, we will send you a link so you can process the payment or you can fill out a credit card authorization form. We do not offer any payment terms or additional discounts. All orders must be prepaid before shipping.


    Do you accept returns?

    Returns are not accepted on wholesale orders, unless in the case of damaged or defective items.
    If you receive a damaged item, please email right away with your order number, photo, and item description.

    What is the warranty for products purchased at Jackie London Inc.?

    If your product is flawed due to a manufacturing defect, we will replace it without a charge. This warranty does not cover damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.  If we do not have the item in stock, then we will provide you with a credit